The PetSafe Wireless Radio Fence System is designed to provide safe, portable dog containment with adjustable boundaries and compatible receiver collars.
Keep your dog safe using the PetSafe Wireless Radio Fence System to allow your dog to happily explore their surroundings without the need for wires. Once you have your PetSafe Wireless Radio Fence System set up, it is an effective, easy and invisible dog fence to keep your dog within their boundaries chosen by you. An added benefit of the PetSafe Wireless Radio Fence System is that is a portable wireless dog containment system so you can bring it with you wherever you choose. If you have more than one dog, they can be added to the PetSafe Wireless Radio Fence System by wearing a PetSafe Wireless Receiver Collar. Find one here.
For any troubleshooting, wire installation/layout advice and tips, general information, warrenty registration (3 years) - call PetSafe Customer Care on 1800 81 43 02 or email PetSafe Customer Care on customerhelp@petsafe.net. You can find out further information by following the links below.
Product Warrenty Information here
Product Registration here. It is recommended to register your product shortly after purchase.
PetSafe Product Support page here
Contact PetSafe here
PetSafe Home page here
When a product is suspected or deemed to be faulty, also call PetSafe Customer Care on 1800 81 43 02 or email PetSafe Customer Care on customerhelp@petsafe.net if troubleshooting will not help you to resolve your issue. The product can be replaced when the product has been registered. Make sure to hold on to your order confirmation details, receipt or invoice so that it can be used as proof of purchase with PetSafe.
If a product was not purchased directly from PetSafe (Radio Systems PetSafe Europe - http://www.ie.petsafe.net) the most PetSafe Customer Care can do is replace a product under the 3 year warranty.
Once the product has been opened it cannot be returned to the retailer. Any issues must be resolved directly with PetSafe.
Here at Agridirect we have joined forces with Parcelforce to ensure all packages are delivered promptly and safely to you. We ship to all ares within mainland United Kingdom and Northern Ireland. Deliveries take place Monday to Friday excluding bank holidays. Once your order has been dispatched from our warehouse you will be notified by email. If there is a delay with your order for any reason you will be contacted immediately. Orders take 2-4 Working days to be delivered. Some products have an extended delivery time, this is noted on the individual products.
| Country | Orders Under £100 | Orders Over £100 |
| United Kingdom (Mainland Only) | £5.00 | £0.00 |
| Northern Ireland | £5.00 | £0.00 |
There may be an addition charge on certain bulky items. This charge will be clearly marked on an applicable products and will be explained on the checkout page before payment has been made.
We’re sorry your purchase didn’t work out. But don’t worry; we have a great returns policy to help you out.
All purchases can be returned to us within 14 days of delivery and returned goods must be received within 14 days from the date you informed us of the return.
Items returned during the cooling-off period must be in a resalable condition, which means:
If we discover goods have been used or there has been a loss in value of the goods due to damage to the goods or the packaging, while in your care or whilst being returned to us, we will reduce the amount refunded, which may amount to the full cost of the product, to cover loss of value of goods.
All returns should be complete which includes boxes, manuals and accessories that may have been included with the order.
All returns must be packaged appropriately for shipping, we will not accept responsibility for damages or loss which occur during shipping of a return product.
We accept no responsibility for goods damaged or lost while in transit to us.
The cost of the return, including all packaging and freight, lies solely with the consumer.
First off, if you have received a damaged electrical product from us, do not plug it in. Any electrical products that are plugged in are deemed ‘as used and accepted’ and are not accepted as returns. All damages must be reported to us via phone or email within 24hours of receipt of goods. Please ensure you check your items upon delivery.
How do I begin the returns process?
If you wish to begin the return process, please email us at sales@agridirect.co.uk and ensure the following information is included in your email. Your name, phone number, Order id, the item you wish to return, reason for return and if the product is damaged we require photos of the product.
Once you have sent us all required information a member of our team will assess your claim and will contact you as soon as possible. Please hold off on returning products until a member of our team has called you to confirm.
All returns must be accompanied with a fully filled out returns form which can be downloaded here.
All returns must be the complete product which includes boxes, manuals and accessories that may have been include with the order.
All returns must be packaged appropriately for shipping, we will not accept responsibility for damages or loss which occur during shipping of a return product.
Address: Please ship the product to the following address: Agridirect UK, C/O Parcel Club, 6 Derrintony Road, Derrylin, Co Fermanagh, BT92 9EZ
Once the returned product has been returned to us and fully inspected a refund will be issued.
Please Note: A typical timeline for a refund to show in your account is up to 10 working days from the date processed, depending on your bank.
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